2020 Abstracts
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CIO/Leadership Track IT Management Track Technical Track Cool Tools Track

Wednesday, April 15, 2020 | 10:00 am - 11:00 am


Technology Master Planning – Not Just Strategy – Transform Your Organization

Breakout Session - CIO/Leadership Track - Pecan Room

Tom Jakobsen - Senior Partner – IT Infrastructure and Operations Practice Leader, ClientFirst Technology Consulting

Purpose

To outline steps of developing a Technology Master Plan.

Abstract

What does that mean for organizations everywhere? Now, more than ever, corporations and CEOs across the globe are seeing the need for greater connection, higher engagement, and strategies that will help retain their younger employees.

Highlights

  • Former National IT Infrastructure Consulting Practice Leader for RSM McGladrey, the nation’s fifth-largest CPA and consulting firm
  • Ongoing Contract CIO for multiple agencies
  • Interim IT Director, City of Corona, California
  • Strategic Technology Advisor for Hayward Area Regional Park District, City of Piedmont and Mendocino County
  • Technology Project Lead for Brentwood Civic Center, Laguna Niguel City Hall and San Pablo City Hall
  • Managed hundreds of IT consulting projects with dozens of municipalities and local governments

Specialty Areas

  • Network Design, Procurement, Implementation, and Oversight
  • Cybersecurity
  • Disaster Recovery
  • IT Operations Management
  • Interim CIO/IT Management
  • Project Management
  • Assessments, Strategy, and Planning

Speaker Bios

Tom Jakobsen has over 35 years of experience in the information technology arena. Mr. Jakobsen has participated in many technology infrastructure projects, including construction and remodeling of public and private sector buildings. He is currently leading the technology team for San Pablo’s new City Hall and the construction of a fiber optic network to connect five City facilities. Mr. Jakobsen is planning for a multi-million-dollar upgrade to Mendocino County’s radio system among other Public Works-related projects for the County. Mr. Jakobsen has consulted with municipalities across the country, planning and implanting various Smart Cities technologies.

 

Learning from a Texas-Sized Ransomware Attack

Breakout Session - IT Management Track - Live Oak Room

Education Track Sponsored by: Blue Iron Technologies

Kevin Fuller - President, ThinkGard
Keith Raines - IT Manager, City of Borger TX

Purpose

The purpose of the presentation is to educate other municipalities and counties about the specifics of last August's attack on 22 cities in Texas and how the City of Borger specifically was impacted.

Abstract

In August 2019, 22 municipalities in Texas were infiltrated by hackers who ultimately demanded a total ransom of $2.5 million to unlock the files. Our presentation will be a collaboration between ThinkGard (a Disaster Recovery as a Service organization that specializes in Public Sector) and the City of Borger, TX (who was one of the victims of this attack). We will cover the circumstances under which this attack happened, how State of Texas and US Federal Government agencies responded to the disaster, and how the city of Borger specifically was affected and ultimately recovered. Additional information about current Ransomware trends and protection techniques will also be presented and there will the a Q&A time that will include Keith Raines from Borger and Kevin Fuller from ThinkGard.

Speaker Bios

Kevin Fuller is Co-Founder and President of ThinkGard, a Public Sector focused Disaster Recovery as a Service organization based in Birmingham, AL. He has spent the majority of his 19 year technology career focused on Disaster Recovery and Business Continuity for organizations ranging from large publicly-traded companies to small 1 or 2 person organizations. Over the past 10 years, the majority of our focus has been on local and county governments and how we can help better protect them from the myriad of situations that can lead to downtime and data loss.

Keith Raines is the IT Manager for the City of Borger, TX and was responsible for resolving the recent Ransomware attack that crippled that municipality for several weeks.

 

City of Longview Metro Cluster Deep Dive; The Pinnacle of Availability: VMware and Pure Storage

Breakout Session - Technical Track - Nueces/ Frio Room

Blake Gore - Applications Manager, City of Longview, Texas
David Dunaway - Technical Account Manager, Sequel Data Systems

Purpose

Educate attendees on storage functionality, High Availability, and explain how the City of Longview recently implemented a synchronous replication solution on VMware.

Abstract

In this highly technical session, reps from the City of Longview, Sequel Data Systems and Pure Storage will explain how Longview planned, designed and implemented a synchronous storage solution. We will show how we implemented the project over the course of 4 years to limit impact on budget. Additionally, we will share how we back up this environment using Veeam, storage snapshots and off site cloud based backups. Reps will discuss Longview's failure testing and show examples of when this solution was tested.

Speaker Bios

Blake Gore - Applications Manager, City of Longview, Texas
David Dunaway - Technical Account Manager, Sequel Data Systems

 

5G - Advancing the world of connectivity

Breakout Session - Cool Tools Track - Llano/ Pecos Room

Steve Schmerber - Senior Principal Field Application Engineer, CommScope

Purpose

Detail some of the trends that will impact current and future technology decisions.

Abstract

This presentation will present a high-level overview of the trends effecting our network connectivity. We will explore the “G’s” and how changes in our cable infrastructure is required to support the next generation applications. We’ll explore the IoT technology explosion and new powering strategies using recently ratified PoE. We’ll explore Network Convergence- looking at strategies to combine wireline and wireless applications. During the presentation, we’ll also discuss efforts underway to make our Cities and buildings smarter. Will these trends affect how we build and manage new facilities? Billions of Dollars are being spent to upgrade our network infrastructure- How will it affect you?

Speaker Bio

Steve Schmerber is a member of CommScope’s Field Application Engineering team. Prior to his recent relocation to San Antonio, Steve worked at CommScope’s North Carolina factory supporting customer visits with technology updates and factory tours. As local tier 2 technical support he works with CommScope customers to design their network’s fiber optic and copper backbone in support of their intelligent buildings and next generation data centers. He enjoys speaking at industry events discussing industry trends in support of next generation applications.

Steve graduated from Texas A&M University with a degree in Engineering Technology. Key Industry credentials include BICSI’s RCDD, NTS, and DCDC. He’s been in the industry for over 30 years having worked for AT&T, Lucent, Avaya and CommScope.

 

CIO/Leadership Track IT Management Track Technical Track Cool Tools Track

Wednesday, April 15, 2020 | 3:00 pm - 4:00 pm


City of Seguin, Texas Deploys CellTrust SL2 to help Meet the Mandate of the Texas Open Records Act

Breakout Session - CIO/Leadership Track - Pecan Room

Sean Moshir - Chief Executive Officer , CellTrust Corporation
Shane McDaniel - Director of Information Technology, City of Seguin, Texas
Bethany Sanders - Vice President Business Development, CellTrust Corporation

Purpose

CellTrust and The City of Seguin, Texas will share the recent deployment of SL2 - a fully optimized, cloud-based solution for supporting the enforcement of the compliance requirements for text messaging and mobile communication under the mandate of the Texas Open Records Act.

Abstract

Texas Senate Bill 944 (SB 944) amends the Texas Public Information Act (PIA) or Open Records Act. SB 944 clarifies that public information contained on private devices, including communication conducted by text messages (SMS), is subject to the PIA, and introduces the new concept of a “temporary custodian” as any current or former officer or employee who retains a governmental record on a personal device. A temporary custodian is responsible for the public information within their possession.

CellTrust SL2 is a fully optimized, cloud-based solution for supporting the enforcement of the compliance requirements for text messaging under the mandate of the Texas Open Records Act. The SL2 solution empowers government agencies to utilize traceable text messaging on personal devices such as mobile phones, tablets, laptops and desktop computers. The solution provides a secure collaboration platform for internal communication among government employees. Agencies may utilize existing landline phone numbers for text messaging or assign new phone numbers to protect the privacy of their officers and employees. Optionally, agencies may elect to dedicate specific phone numbers to enable the public to chat with a group of government officials while all communication is accurately captured for retention.

CellTrust’s presentation with the City of Seguin will cover the following topics:

  • Overview of the Act
  • Overview of the solution
  • Challenges & lessons learned from a recent deployment of SL2 with the City of Seguin, Texas
  • Live demo
  • Q&A – CellTrust and The City of Seguin, Texas


Speaker Bios

Sean Moshir, CellTrust’s co-founder, CEO and Chairman pioneered the multi-billion dollar patch management industry, which now secures over 90% of enterprise IT systems around the world, when he founded PatchLink in 1991 (now part of Ivanti) prior to founding CellTrust in 2006. For over three decades Sean has been recognized internationally as a cybersecurity visionary and software innovator. Anticipating that the mobile enterprise would face many of the same security and compliance challenges they faced at the dawn of the Internet, Sean led CellTrust to become a global leader in enterprise mobile communications, compliance enforcement, traceability, e-discovery and security, for highly regulated industries. Awarded Productivity App of the Year 2019, CellTrust SL2 helps those operating in the financial services, government and healthcare industries to securely and compliantly manage and archive text messaging, voice and chat communications, balance mobile productivity, risk and control and enforce regulatory compliance.

Shane McDaniel is the Director of Information Technology for the City of Seguin, Texas with more than 23 years of experience across multiple IT disciplines supporting Air Force intelligence, NSA, NRO, private industry and municipal government technology operations. Shane has overseen numerous initiatives to include Federal support missions, data center decommissioning efforts, cloud migrations, fiber ring builds, Office 365 implementations, and a number of other significant network, telecom, systems, application and security infrastructure upgrades per his Federal/local government experience and years spent in private industry managing global cybersecurity operations for Dell and Fujitsu. Shane is a published author and holds a Bachelor and Master’s degree in Information Technology, graduating Summa Cum Laude for both from American Military University. In addition, he has earned several industry certifications to include Certified Government Chief Information Officer (CGCIO), Project Manager Professional (PMP), Certified Information Security Manager (CISM), ITIL v3 Intermediate Service Operations and CompTIA Security+.

Bethany Sanders, CellTrust’s Vice President of Business Development, is responsible for expanding CellTrust’s channel partner relationships across industry sectors and enterprise environments.

 

 

Be a Hero: IT is Critical to Community Safety

Breakout Session - IT Management Track - Live Oak Room

Education Track Sponsored by: Blue Iron Technologies

Justin Vasquez - IT Manager, County of Atascosa
Joe Abrams - Chairman, Alliance for Community Solutions
Keith Lutz - Emergency Management Coordinator, County of Medina

Purpose

Coming Soon.

Abstract

Seconds matter in a crisis situation and it all starts with IT. Session speakers / panelists will address how the most frequently used “traditional” security technologies can negatively affect emergency response times and will demonstrate the advantages of integrating mass notification / alerting capabilities with state-of-the-art, IT-based systems. These capabilities build off of solutions that are readily available to any jurisdiction, and include systems / capabilities such as Access Control, Intrusion Detection, Duress Systems, Video Surveillance, Responder Entry, Intercom / Phones, and many other functions to improve situation awareness, speed of response, and multi-jurisdictional response capabilities. Most importantly, these solutions can increase the safety within your organization and across all your communities for staff, residents, students, vulnerable populations, as well as First Responders. And… even First Responders, need Heroes!

Speaker Bios

Justin Vasquez is the first I.T. Manager of Atascosa County. Previously working for Poteet ISD, Justin gained a lot of experience in the role of finding ways to save money, making everyone's job more efficient, and thinking of ideas to further the goals of every county office. Over the past four years, Atascosa County has been a one man shop in terms of I.T., but Justin has managed to use that time to complete multiple directives from Commissioners Court and the County Judge. On a more personal note, Justin loves to sing and play in the church Praise Team on Sunday Mornings, and tries to watch every Spurs game possible.

Joe Abrams is Chairman of ACS, the non-profit cooperative that manages the purchase, integration, deployment and maintenance of the interoperable security solutions, that support whole community safety, security and resiliency for its members. Joe holds multiple patents in the design of cloud-based computer systems, including a development platform called i-INFO that provides the information sharing backbone of many ACS solutions. Over his career, Joe has served on a board of advisors for three universities, three non-profit associations and eight private sector businesses. He has also served on the Board of Directors for four of these organizations and is a founding board member of ACS.

Keith Lutz is the EMC for Medina County TX and active participant in the Regional Emergency Planning Committee for the Alamo area and has been leading a program to bring advanced technologies to local jurisdictions within his county, throughout the region and the State, to promote community safety, security and regional resiliency. Medina County has recently completed several major milestones for deployment an integrated inter-agency security solution providing video surveillance, door control / responder entry, standardized responder badges, wireless monitoring & detection systems and much more.

 

Where’s the Data? Maximize Your SCADA System with IT and OT Convergence

Breakout Session - Technical Track - Nueces/ Frio Room

Chris Hidalgo - Automation Specialist, Signature Automation
Kevin Patel, PE - Vice President, Signature Automation
Scott Joyce - Director of Information Services, City of Euless

Purpose

Discussion of convergence of SCADA networks and citywide enterprise networks.

Abstract

Historically the IT (Informational Technology) and OT (Operational Technology) departments have been divided and isolated from each other. As devices continue to gather more information and provide more data, OT, IoT, and IIoT are expected to expand in most organizations. As a result, organizations are often chomping at the bit to get access to all this new and exciting data. The presentation focuses on key benefits, challenges, and guidance of maximizing a SCADA system through IT and OT convergence.

IT and existing enterprise functions can benefit from convergence by securing real-time or time-delayed communication with the enterprise's operational assets. Many utilities and governments have an increasing need to collect actionable data from their operational technology for use in planning, predictive equipment maintenance, demand projecting, automated reordering of supplies, and work order systems. Additionally, the OT can benefit from convergence with a more efficient, scalable, managed, and secured infrastructure by utilizing existing IT resources. Once integrated together, IT and OT become more supportable and their convergence also leads to many cost synergies.

While all these advantages seem great on paper, convergence brings up a host of real world issues. Many OT systems are built on aging infrastructure that may not be up to modern standards. Often these systems were designed in the "Closed System" days and may not have been focused on security standards, nor run modern operating systems. As if control systems were not a hot enough target for bad actors, with convergence, the attack surface widens creating headaches for IT and cyber security departments. The presentation will cover best practices, real world examples, and lessons learned for security and implementation of convergence.

Speaker Bios

Chris Hidalgo is an Automation Specialist with Signature Automation. He has three years of experience in industrial automation and networking, primarily in the water/wastewater industry. His experience includes server maintenance, virtualization, industrial networking, human machine interface (HMI) and operator interface terminal (OIT) programming, programmable logic controller (PLC) programming, and customized SCADA training. Additionally, Mr. Hidalgo is the subject matter expert for America's Water Infrastructure Act of 2018 within his organization and has assisted clients with the cyber security risk and resiliency assessment and emergency response plan portion of AWIA Section 2013. He is a founding member of the TAWWA Resiliency and Cyber Security Committee. His educational background and experience prior to joining the firm encompasses business continuity, communications and information-management technology, crisis decision-making, contingency planning, and integration of multiple organizations into an emergency management system.

Kevin Patel, PE is a Texas-Registered Professional Engineer, Vice President and Co-Founder of Signature Automation. He received a Bachelor of Science in Computer Engineering from Texas A&M University and an MBA from the University of Texas at Dallas. He has more than 18 years experience in automation planning, design, programming and commissioning in the water/wastewater industry.

Scott Joyce began his career at the University of North Texas in 1999 as a Network Administrator. He worked for various UNT departments, eventually leaving as the Assistant Director of Business Services for Data Operations. Scott joined the City of Haltom City in February of 2008 as the Director of Information Technology and remained there for 6 years, where he founded the City’s first Information Technology Department. In 2014, he became the Director of Information Services for the City of Euless and has focused on hardware virtualization and process improvement strategies. Under Scott’s leadership, the City of Euless has deployed a city-wide 4G LTE wireless network to provide consolidated communications for all remote assets and systems, including SCADA, AMI, traffic signal, irrigation, and school zone flasher administration. He holds a Bachelor of Business Administration degree from the University of North Texas with a major in Entrepreneurship and Strategic Management. Scott completed the Certified Government Chief Information Officer (CGCIO) program from the University of North Carolina in 2014. He has a particular interest in project and operations management and process improvement and is currently the 2019 TAGITM President.

 

Fiber Buildout

Breakout Session - Cool Tools Track - Llano/ Pecos Room

Doug Wilson - Safety/ Business Development Manager, J C Communications
Gary Green - MiCTA

Purpose

To educate the IT managers on the steps to Fiber Build out projects from Aerial to underground and the different ways to achieve success . Funding from RHC (Rural Health Care) and Purchasing COOP ideas.

Abstract

J C Communications recognizes that TAGITM members operate under constant fiduciary constraints. Indeed, as a corporate citizen, the company shares the need for economy and wise choices. It is our commitment to bring the best possible solution and the lowest possible cost to the table every time. Quality, timeliness, economy and sustainability are our goals on every project.

Our presentation will focus on the following Fiber Build out topics

  • Project management
  • Materials procurement
  • Fiber construction services
  • Identification of existing fiber available for purchase/lease
  • Lease/purchase/IRU negotiation
  • Environmental studies
  • Connection services for existing network segments
  • Regulatory, permitting, ROW, and pole attachment agreement management
  • Inspections and on-site personnel

Speaker Bios

Doug Wilson - Safety/ Business Development Manager, J C Communications
  • ISP/OSP Fiber Optic WAN Experience: 36 years started in 1984-present.
  • Experience Description: has been in this industry since 1984. Has done installed, managed structure cabling departments for integrators and private companies.
  • Certifications: OSHA certified trainer, Cisco Wireless, Bicsi Certified installer.

Gary Green - MiCTA

 

CIO/Leadership Track IT Management Track Technical Track Cool Tools Track

Thursday, April 16, 2020 | 9:45 am - 10:45 am


Star Wars and Records Management from a Galaxy Far Far Away

Breakout Session - Pecan Room

Russell Haddock - Senior Account Executive, MCCi

Purpose

Discuss the Digital Transformation and provide examples of our agencies across Texas have successfully implemented Electronic Records Management

Abstract

In today’s continuously evolving technology needs, electronic records have become more difficult to manage. The challenge is that most people in an organization are not focused on Records Management. This typically falls to a handful of people, sometimes less. This session will focus on how the Digital Transformation Model can help organizations prepare for this evolution from a holistic standpoint. Electronic Records is an Enterprise wide need, but it does not have to be an Enterprise burden. We will discuss how other cities and counties across Texas utilize technology to help automate their Records processes, taking the guess work away from end users. The result presents an environment that is both friendly to Records Managers and meets compliance, but also friends to all users without them having to worry about retention schedules.

Speaker Bio

Russell Haddock began his journey with MCCi in 2005, a long time ago in a galaxy far, far away. He is an experienced territory leader with a demonstrated history of working in the computer software industry. Russell has a knack for relationship building and matching the needs of his clients with innovative technology solutions.

Russell is most passionate about being a change instigator for his clients. Having experienced working for the government before his tenure at MCCi makes Russell relatable and knowledgeable about the fact that most are afraid of change. But change can be useful when managed correctly, and that's what MCCi does well. Russell cares about nurturing the long-lasting relationships he has with his clients to see their visions become a reality through every step of the change management process.

Russell speaks a lot about Electronic Records Management and the Digital Transformation model when conducting demonstrations for clients. Like many people from his generation, he grew up with Star Wars being the most revolutionary thing the movie world had ever seen. The Empire Strikes Back is the first movie he recalls seeing in the theatre. Star Wars represents thinking outside of the box and creating things that should not have been possible for its time. He relates this to some of the projects he worked on in the past few years. Star Wars asked people to think outside the box and believe in the impossible, and Russell encourages the same.

 

CIS Controls in the Real World

Breakout Session - Live Oak Room

Education Track Sponsored by: Blue Iron Technologies

Ted Gruenloh - Chief Operating Officer, Sentinel Intrusion Prevention Systems
Shane McDaniel - Director of Information Technology, City of Seguin, Texas

Purpose

Make the case for the importance of best practices like the CIS Controls, using real-world case studies.

Abstract

As a vendor, we witness first-hand the tangible effect that best practices like the CIS Controls have on our customers' network security. From our perspective, it's easy to see who is on top of their security game ... and who could really benefit from the guidance these controls provide. In this discussion, we'll walk through several of the CIS Controls and provide real-world case studies to illustrate how different security tools and services can work together - sometimes in not-so-obvious ways - to reduce risk, and keep your network safe and secure.

Speaker Bios

Ted Gruenloh has worked with web and network security technologies for more than 20 years. He began his career in technology as a full-stack engineer in web development and design. As Chief Operating Officer, Ted guides the overall operations of Sentinel Intrusion Prevention Systems, the CINS Active Threat Intelligence platform, and all other supporting technologies. That said, he's still not afraid to get his hands dirty supporting Sentinel customers, or lending a hand in Sentinel software development.

Shane McDaniel is the Director of Information Technology for the City of Seguin, Texas with more than 23 years of experience across multiple IT disciplines supporting Air Force intelligence, NSA, NRO, private industry and municipal government technology operations. Shane has overseen numerous initiatives to include Federal support missions, data center decommissioning efforts, cloud migrations, fiber ring builds, Office 365 implementations, and a number of other significant network, telecom, systems, application and security infrastructure upgrades per his Federal/local government experience and years spent in private industry managing global cybersecurity operations for Dell and Fujitsu. Shane is a published author and holds a Bachelor and Master’s degree in Information Technology, graduating Summa Cum Laude for both from American Military University. In addition, he has earned several industry certifications to include Certified Government Chief Information Officer (CGCIO), Project Manager Professional (PMP), Certified Information Security Manager (CISM), ITIL v3 Intermediate Service Operations and CompTIA Security+.

 

How Town of Westlake built Instant Backup & DR with Datrium

Breakout Session - Nueces/ Frio Room

Jason Power, CGCIO - Director of Information Technology, Town of Westlake
Cameron Joyce - Solution Architect, Datrium

Purpose

Educate on the modern approach to backup, DR and ransomware recovery in the state/local community

Abstract

A Fort Worth suburb, the Town of Westlake is home to 2,000 people and the offices of several FORTUNE 500 companies. Unlike most small cities, Westlake supports more services and departments than a city of their size would normally support. Additionally, with Charles Schwab moving their HQ to the region, Westlake had to prepare and build IT services that would support Town of Westlake as a financial hub for Texas and the region. Fidelity Investments and Deloitte University also have offices in Westlake.

In 2018, Town of Westlake deployed Datrium across two locations to address primary storage, backup, disaster recovery, ransomware recovery and encryption in one converged solution to address legacy technologies no longer meeting their needs. Previously, this would have required Town of Westlake buying, deploying and managing 4-5 products to deliver the equivalent value to the city.

Speaker Bio

Jason Power is the Director of Information Technology for the Town of Westlake. He has been employed by the Town for 10 years, starting as the first full-time IT employee for the Town of Westlake and Westlake Academy, the largest operating department for the Town and the only municipally owned and operated open enrollment charter school in the State of Texas. The Town and Academy operate with a shared-services model for several departments, including Information Technology. He was promoted to IT Manager in 2011 and IT Director in 2014.

Jason completed the Certified Government Chief Information Officer (CGCIO) program from the University of North Carolina in 2016.

Cameron Joyce is the former Systems Engineer at Altair Global and currently Solutions Architect for Datrium.

 

Unleash AI and the Chatbots -- via Text Message and Webchat -- to improve customer service and efficiencies

Breakout Session: Cool Tools Track - Llano/ Pecos Room

Bratton Riley - CEO, Citibot
Deborah Moore - IT Manager: Software, City of Arlington

Purpose

To make CIO's more familiar with the AI driven chatbot and how they improve government efficiencies

Abstract

The AI powered chatbot is growing in popularity in the private sector, and governments are beginning to embrace the technology to improve customer service and create efficiencies. Arlington has embraced this tech innovation through purchasing and launching Citibot, an AI powered chatbot solution that is accessible via interactive text messaging (SMS) -- which is the most widely used communication platform by adults in the US. No app download is needed.

Citibot enables residents to (1) get answers to questions, (2) report service requests, (3) make payments, and (4) send in personalized messages. Citibot integrates into the city tech stack and CRM solution inside the Arlington Action Center so that communications and service requests are processed seamlessly.

This new technology enables government to scale customer service to a 24/7 solution that is powered by technology, and customer service is addressed in real time. The government generates efficiencies in handling more customer service with less call and email volume. Data analytics are tracked and productivity is increased as government can more intentionally deploy its public works, sanitation and code enforcement teams.

Come join us as we check out the impact bots are having in government!

Speaker Bios

Bratton Riley is the Co-Founder and CEO of Citibot in Charleston, SC, a software company that enhances the civic engagement experience by connecting residents and their governments through the interactive Text Message, WebChat, and Messenger App platforms. Citibot has launched in cities like Boulder, Arlington, TX as well as counties like Charleston County, SC.

Bratton Riley was brought up in a family committed to public service and is enthusiastic for the betterment of our communities. As the son of longtime Charleston Mayor Joe Riley, Bratton brings a unique perspective to understanding issues facing local governments and the barriers of citizen communication. He previously spent 12 years heading development and legal practices for Maybank Industries, which handles more than 3.5 million tons of maritime cargo per year.

Bratton received a degree in history from the University of Virginia, as well as a JD as well as an MBA in International Business from the University of South Carolina. He is a Liberty Fellow; an incubator for exemplary leadership in South Carolina in conjunction with the Aspen Global Leadership Network.

Deborah Moore - IT Manager: Software, City of Arlington

 

CIO/Leadership Track IT Management Track Technical Track Cool Tools Track

Thursday, April 16, 2020 | 2:15 pm - 3:15 pm


Navigating Texas Department of Information Resources (DIR) Services and Solutions

Breakout Session - CIO/Leadership Track - Pecan Room

Hershel Becker - Chief Procurement Officer, Texas Dept. of Information Resources

Purpose

The purpose of this presentation is to provide an overview of DIR and the services and solutions available through the programs it manages.

Abstract

Join us to see the forest from the trees as the Texas Department of Information Resources (DIR) presents “Navigating DIR Offerings” for Information Technology (IT) services and solutions available to eligible customers of DIR. The content will provide you with a high-level yet over-arching view with a 40-minute presentation followed by an optional Q&A session.

  • IT Procurement- explanation of the types of contracts and offerings negotiated by DIR and ready to be used to quickly procure solutions to your business needs, including IT security incident response services.
  • Agile Procurement – Explore innovative ways to procure in a agile method while following procurement statutes and rules.
  • IT Security Awareness Training – Overview of new statute requiring vendors and contractors with access to government systems to take certified security awareness training.

DIR contracts and services cover a wide variety of information technology products and solutions. Those offerings serve a diverse spectrum of customers including Texas state, county or local government offices, and public and private education entities of all sizes.

Speaker Bio

Hershel Becker joined the Texas Department of Information Resources (DIR) in July 2016 and serves as the Chief Procurement Officer. He is responsible for overseeing and directing procurement and contracting functions for DIR’s Enterprise and Cooperative Contracts.

Hershel brings nearly 30 years of experience in both the public and private sectors. Prior to assuming his current role, Hershel served as the Deputy Director for Contract Operations at the Texas Office of the Attorney General where he directed all major outsourcing initiatives for the Child Support Division. He was also responsible for operations of the outsourced services. While there, he represented the Office of the Attorney General on the state’s Contract Advisory Team for eight years.

Prior to his state service, Hershel worked for management consulting, technology services and outsourcing companies, where he spent the majority of his career providing technology-related services to the state of Texas.

Hershel holds a Bachelor’s degree in Accounting from Sam Houston State University.

 

 

From Black Hole to Visibility: How the City of El Paso Automated Purchase Requests Citywide

Breakout Session - IT Management Track - Live Oak Room

Education Track Sponsored by: Blue Iron Technologies

Mark Hillyard - Senior Advisor, BEYOND20
Carolyn Patrick, PMP - Senior Project Manager, City of El Paso

Purpose

Optimization and Automation of the municipal procurement process for the City of El Paso

Abstract

Procurement at any level of government is enough to strike fear and a healthy dose of heartburn into any one of us. The City of El Paso (“CoEP”) struggled with a heavily siloed, manual process to submit, review, and approve purchase requests, and the result was a process that was exceptionally opaque to citizens and CoEP staff alike. With the success of consolidating, automating, and training on ITIL practices like Change Enablement, Incident, Problem, and Service Request Management processes into the Cherwell Service Management platform already underway, CoEP, with the help of Beyond20, set their sights on improving how work is done in other areas of CoEP, namely, to assist in optimizing and automating the cumbersome system of purchase requests to enable collaboration and transparency in a mission critical, highly complex environment.

Through a combination of business rules and self-service technology, Beyond20 and CoEP have transformed purchase requests from a manual black hole of phone calls and e-mail into a highly transparent, automated process, which provides not only visibility into the status of each request, but also effective and efficient reporting utilizing the Cherwell platform’s robust dashboard and data search capabilities.

Speaker Bios

Mark Hillyard is a Senior Advisor and trainer with over 15 years' experience in Information Technology. From Service Desk associate to System Architect, he's worked on some of the largest system infrastructures supporting the internet.

Carolyn Patrick, PMP is a Sr. Project Manager with the City of El Paso (CoEP) Department of Information Technology Services (DoITS) Project Management Office (PMO). Carolyn has extensive experience in Software Application development, Database Administration, I.T. Operations Management and Project Management; working at Federal and Local government levels.

 

An insider’s guide to Office 365 Multi Factor Authentication

Breakout Session - Technical Track - Nueces/ Frio Room

Jim Daniels - IT Architect, Williamson County
Victoria Smith - Account Executive, State Local Government - Texas, Microsoft

Purpose

Security is the dominating tech topic this year and MFA is near the top of the list. This session takes an in depth look at MFA utilizing Azure Active Directory and Office 365. Planning, implementation, and user adoption strategies will be covered along with real world examples and scenarios.

Abstract

Abstract Coming Soon.

Speaker Bios

Jim Daniels - Originally from rural North Carolina, Jim now lives in the Austin, TX area with his family. A lifelong IT professional, Jim thrives on combining aspects of his technical, creative, and training backgrounds to come up with innovative solutions to problems at various scales and scopes. With experience stretching across public and private sectors, Over the last 20 years, Jim has worked within the security, identity, cloud, endpoint, infrastructure, user experience, organizational strategy, GRC (Governance, Risk management, Compliance), and training aspects of IT. He is currently heavily involved in the state and local government, Microsoft, and cyber security communities.

In his spare time, Jim enjoys spending time with his family and friends. You can typically find him enjoying one of the many beautiful Texas state parks, eating fantastic smoked BBQ in the Austin area, experiencing a new food trailer or bar, or relaxing at home.

Victoria Smith is a top performing technical sales professional with a solution driven hunter mentality. Proven track record selling Cloud Solutions, Collaboration and Security Software, and Telecommunication solutions in highly competitive market environments. Proficient in creating and leveraging CXO relationships in Enterprise/Large accounts for new sales growth, developing sales teams and strategic channel partnerships, market analysis, and driving the growth of emerging technology.

 

AVL and everything else

Breakout Session - Cool Tools Track - Llano/ Pecos Room

Jason Kirkland - IT Manager, City of Lewisville

Purpose

To demonstrate how an agency can take advantage of tools already in place to create custom AVL applications.

Abstract

The City of Lewisville's Automated Vehicle Locator (AVL) application is an in-house developed, web-based app that combines live data from the CAD database, GPS database (every 1 second) and access to 50+ GIS layers. The app is available to police, fire, dispatch and city management personnel on their desktops, phones, tablets, inside or outside the network and uses a multi-tier authentication process.

Speaker Bio

Jason Kirkland is the IT Manager for the City of Lewisville. He oversees all development and GIS resources. Jason has help positions in Emergency Management, Budget department, and IT. He has been with the City for over 15 years and his unique perspective to solving business problems has allowed Lewisville to utilize in house data sets to create extremely useful applications for end-users.

 

CIO/Leadership Track IT Management Track Technical Track Cool Tools Track

Thursday, April 16, 2020 | 3:30 pm - 4:30 pm


Security Operations Impact on Information Risk Management

Breakout Session - CIO/Leadership Track - Waterway 1

Ricky Allen - CISO, Critical Start

Purpose

Discuss the need for improving security operations through orchestration and automation to provide the necessary metrics for CISO's.

Abstract

One of the most important metrics to track within an information security organization is for the detection and response to security incidents. The number of security incidents are increasing at an alarming rate and swamping security analysts with investigations. This presentation discusses the impact of performing security operations in a predictable and repeatable approach to provide metrics on the performance and operations of the information risk management function for a company. Attendees will leave with a list of recommended metrics, self assessment questions, and reference materials to best apply automation in their own organizations.

Speaker Bio

Ricky Allen is the CISO for Critical Start and Past-President of the South Texas ISSA chapter. He holds certifications such as SABSA Security Architecture, CISSP, CISA, and Six Sigma. At Critical Start, Ricky provides security architecture design and leadership management for customers across the country. Ricky previously held roles at Accenture as an executive in their strategic information security consulting practice and at HP Enterprise Security Products as the practice lead for developing Security Operations programs for ArcSight SIEM products. Ricky was focused on retail and manufacturing industries while at PwC where he managed penetration testing and risk assessments for companies across the US. Ricky has presented at conferences such as BSides, Black Hat, API Cybersecurity, HOU.SEC.CON, SANS, SecureWorld, and Data Connectors. Ricky is based in Houston, TX and has a degree in Management Information Systems from Texas A&M University.

 

Effective Information Management for FOIA and eDiscovery Response

Breakout Session - IT Management Track - Live Oak Room

Education Track Sponsored by: Blue Iron Technologies

Victoria Smith - Account Executive, State Local Government - Texas, Microsoft
J.R. (Jim) Haag - Director Cloud Services, Archive360

Purpose

FOIA and eDiscovery response requires effective information management . This presentation will explore the regulatory requirements, why government agencies struggle to conform to these laws, and provide a solution option to easily address and meet these challenges.

Abstract

FOIA and eDiscovery response requires effective information management . This presentation will explore the regulatory requirements and why government agencies struggle to conform to these laws.

  • The Texas Open Meetings Act and the Texas Public Information Act requires that government agencies must respond to public requests for agency records. Many government agencies struggle to find, review, and turn-over agency information in a timely manner;
  • Additionally, we will discuss how effective information management capabilities will ensure timely and complete FOIA and eDiscovery response;
  • Understand how cost effective to manage your data in you Azure Cloud tenant.

Speaker Bio

Victoria Smith is a top performing technical sales professional with a solution driven hunter mentality. Proven track record selling Cloud Solutions, Collaboration and Security Software, and Telecommunication solutions in highly competitive market environments. Proficient in creating and leveraging CXO relationships in Enterprise/Large accounts for new sales growth, developing sales teams and strategic channel partnerships, market analysis, and driving the growth of emerging technology.

J.R. (Jim) Haag is a Business/Technology thought leader who specializes in eDiscovery, Regulatory Compliance, Cloud Computing, machine learning and Archiving/Information Governance. Domain expertise includes: eDiscovery, Predictive Coding/Machine Learning, Information Governance, Enterprise Storage, SaaS, PaaS, Regulatory Compliance/Privacy, and Content Management. He has helped numerous U.S. Government agencies implement best of class solutions to address these domains.

 

 

Save Time, Save Money: Automating GIS

Breakout Session - Technical Track - Nueces/ Frio Room

Neil Rose, GISP - GIS Manager, City of New Braunfels

Purpose

To educate IT professionals about automating GIS task, review the value and ROI, and discuss security, errors, and troubleshooting.

Abstract

This 50-minute presentation will establish how automating GIS tasks for administration, maintenance, and workflows will increase ROI, improve efficiency, and provide added value to projects. These tasks are broken down into three categories that will be examined: on-the-fly, as-needed, and scheduled automation. Examples currently in-place at the City of New Braunfels will be reviewed along with their associated ROI. Finally, automation needs, strengths, weaknesses, opportunities, threats, and tools will be discussed as they relate back to an enterprise GIS.

Speaker Bio

Neil Rose is a GIS Manager at the City of New Braunfels, where he coordinates GIS efforts across the city, including process automation, web mapping, and spatial analysis.

Neil has helped bring GIS to more departments at the city to help improve workflows, access data, and provide actionable decision support. Having 7 years of experience in government work, he has provided solutions to most spatial problems brought to him.

He holds degrees in sociology and applied geography and is currently completing a Masters in GIS. Neil has also presented at the South Central ArcUser Group (SCAUG), ESRI UC, and APATX conferences. His research focuses on automation, fluvial geomorphology, and pop culture GIS.

Neil enjoys gaming, reading, cooking, and museums. Please email nrose@nbtexas.org or go to http://nbtexas.org/532/ for more to contact Neil.

 

Partnered for the Future: A Smart City Comes to Life in the Rio Grande Valley

Breakout Session - Cool Tools Track - Llano/ Pecos Room

Jose Pena, CGCIO - IT Director, City of Pharr, TX
Drew Lentz - Executive Director, Frontera Consulting LLC & CodeRGV.org

Purpose

Benefits of joining and working with partnerships as well as testing and researching multiple technologies to be able to get the best outcomes.

Abstract

When the newly elected Mayor of a small South Texas community was chosen for office, bridging the digital divide, increasing public safety, strengthening the quality of life and driving the city’s operational efficiency were key points in his campaign that he had to make a reality. This slate of ideas is enough to make any IT Director take a deep breath. Building relationships was the first step in this process, kicked off by identifying partnerships with the Federal Reserve Bank of Dallas, the local school district, regional non-profits and even the Fire Department. Now, with a successful free broadband pilot underway of 50 homes, a project to make every park safer and a robust wireless infrastructure poised for growth, the City of Pharr is on the rise! This session will cover the technology used to drive the outcomes desired by the Mayor, City Commission, Economic Development Corporation and the future taxpayers of the City.

Link to video produced for home wifi pilot project: https://youtu.be/R41HSCc_Qa4

Speaker Bios

Jose Pena, CGCIO is the current IT Director for the City of Pharr. With 17 years of service in the public sector, Mr. Pena has a proven track record of driving efficiency in municipal operations, from behind-the-scenes application development of ground-breaking services, to the month-to-month activities of the commission meetings. Identifying ways to leverage technology and development to increase operational effectiveness across all departments, Mr. Pena’s hallmark continues to be his forward-looking approach to information technology, while working within strict budgets to complete objectives of implemented plans while blazing the path for innovative approaches to municipal operations. A few of the other city wide projects his department has been involved in is the implementation of a new custom built toll collection system for the internal bridge along with their video surveillance upgrade, PD interview room, body cam and in vehicle video recording system upgrades, implementation of New World System for public safety, Pharr 311 mobile application for citizens, implementation of a regional telecommunication center and a state of the art data center utilizing redundant fiber paths, power, cooling, firewalls and hyper-converged servers.

Drew Lentz is a wireless solutions architect with a background in internet delivery, networking, and a focus on wireless strategies. He has been in the wireless data delivery and internet delivery industry for over 28 years, with a focus on municipal wireless. His strength in consulting, designing and delivering unique solutions to greenfield or existing infrastructure deployments has seen build-outs at all levels of the delivery chain from end-user up to distribution, working with manufacturers, consultants and top-tier carriers along the way. Taking a holistic approach to projects as a consultant has led to full-fledged solutions from structured cable infrastructure to data and A/V solutions. As a technology evangelist establishing the largest tech-based 501(c)3 in South Texas, his driving passion for bringing technology to communities has led to relationships with local, state, and federal agency partnerships for pioneering economic and workforce development in the tech sector. From behind the scenes to the front of the stage, he has been featured at numerous industry events as a speaker, panelist, media representative, and event track chair.

 

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