2019 Abstracts
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Tuesday - April 16, 2019 ~ 2:30 pm - 5:30 pm


Harness your Power in Business Intelligence: Microsoft’s Power BI for Government

Harness your Power in Business Intelligence: Microsoft’s Power BI for Government - Waterway 1

Abstract

This training will focus on introducing the attendees to Power BI and how we can use the tool to optimize business processes and analyze data. Gain hands-on experience with Power BI and exchange ideas about how you can harness the service for your organization. During this session, you will cover the basics of using Power BI and have the opportunity to workshop with your peers and Microsoft experts to come up with actionable use cases to bring home.

Prerequisites

You do not need any previous experience with Power BI. This will be an introductory session. You will be able to download a trial account for Power BI desktop and mobile for this session.

  • Download and install the latest version of Power BI Desktop on your pc
  • Install the latest version of Power BI mobile on your mobile device
  • Please bring the excel and CSV files (download) either on your computer or on a USB key for use during the session

 

Tuesday - April 16, 2019 ~ 4:30 pm - 5:30 pm


TML Cybersecurity Insurance Presentation

Location - Waterway 2

Aaron Hardiman - Assistant Manager of Underwriting and Member Services, TMLIRP

Speaker Bio

Aaron Hardiman has over 15 years’ experience in the Risk Management field. He started his career with a large commercial insurance carrier and administered a risk management program for a municipal government. Aaron is currently employed with TMLIRP as an Assistant Manager of Underwriting and Member Services. He holds a master’s in business and holds the CPCU & ARM designations. He has also completed the Institute for Managerial Leadership Certificate Program from the University of Texas McCombs School of Business. Aaron assisted with the design and implementation of the Cyber Liability program for TMLIRP. Aaron resides in Georgetown, TX with his wife and two daughters.

 

TAC Cybersecurity Insurance Presentation

Location - Waterway 3

Robert Ruiz AIC, CRM, CIC - Associate Director of Risk Management Services, Texas Association of Counties (TAC)
Lisa J. Garcia - Director of Administration Services, Texas Association of Counties (TAC)

Abstract

How do you mitigate an exposure which is becoming more pervasive every day and is sometimes viewed as rather nebulous? Privacy and security event liability (a.k.a Cybersecurity) is not an option, it is a requirement in today’s age. In this session, you will gain a better understanding of TAC’s three C’s - Cyber resilience, Coverage and the Capabilities available to our counties.

Speaker Bios

Robert Ruiz joined TAC in 2014 as a risk management consultant. In 2016, Robert became the Claims Manager at TAC, overseeing all lines of coverage. In 2018, Robert became the Associate Director of Risk Management Services, overseeing underwriting and member services, claims and risk control divisions. He started his insurance career in 2000 as a Sr. Field Claims Adjuster managing complex casualty investigations, settlements and negotiations. Prior to joining TAC, Robert was a Regional Sales Director with K & K Insurance (a subsidiary of Aon Corp.) and managed accounts and underwriting across six states. Robert’s insurance acumen encompasses claims, commercial underwriting, risk management and agency/broker management. Robert has a Master of Business Administration degree in risk management from Walden University and graduated from the University of Texas Pan American with his Bachelor of Business Administration degree in Finance. He holds the CRM (Certified Risk Manager) and CIC (Certified Insurance Counselor) designations from the National Alliance for Insurance Education & Research. Robert maintains a general agent, risk manager and all lines adjuster's licenses with the Texas Department of Insurance.

Lisa Garcia graduated from St. Edward’s University with a Bachelor of Business Administration and a Master of Business Administration degree concentrated on management information systems. She is currently the Director of Administration Services at the Texas Association of Counties (TAC) and is celebrating her 19th year with the organization. Lisa is responsible for all internal operations departments, including IT, accounting, purchasing, records and property management. She also oversees the County Information Resources Agency, which is a TAC-supported entity that offers email hosting and website services to counties. Lisa is responsible for establishing strategic long-range planning for Administration Services including the overall management of budget, information systems, network security, records retention and purchasing.

 

CIO/Leadership Track IT Management Track Technical Track Innovation Track

Wednesday - April 17, 2019 ~ 10:00 am - 11:00 am


A Small Fish's Guide to Bringing Order to the Chaos

Breakout Session - CIO/Leadership Track - Waterway 1

Education Track Sponsored by: Centre Technologies

David Raybuck - IT Director, City of Cleburne

Purpose

To provide a practical and simple set of tools to govern project intake and manage your project portfolio when you don't have the resources of a large city or county.

Abstract

Whether big or small, most of our organizations are in the same boat: there are too many things to do and not enough people, time, or money to do them all. So the big fish create PMOs, implement governance committees, hire full time project managers/business analysts, and purchase robust PM/PPM software. The small fish like us have just as much need, but with our relatively tiny teams and budgets, we don't even have time to learn how to spell PMO. We need simple and right-sized tools, not complex governance structures. This presentation will NOT be theoretical or philosophical in nature. It will give you practical, simple, and FREE tools that you can tailor for use in your organization. This includes a process for vetting proposed projects before they move forward, and an easy way to manage your portfolio of projects. Big fish are welcome to attend as well, as these simple tools can scale up.

Speaker Bios

David Raybuck has served as the IT Director for the City of Cleburne since May of 2017, and served as the Chief Technology Officer for the North Central Texas Council of Governments (NCTCOG) prior to that. He drew from his 15 years of IT experience to create a right-sized project governance and portfolio management process for the City of Cleburne in late 2017, which is the topic of this presentation. David also pastors a local church in Cleburne and lives nearby with his wife Lindsay and six kids that are all age 10 and under, which is why he needs tools for bringing order to the chaos. David used to have hair.

 

Is Ransomware in your Budget? How to Justify the Cost of Data Protection

Breakout Session - IT Management Track - Waterway 2

Education Track Sponsored by: Verkada

Kevin Fuller - President & CTO, ThinkGard

Purpose

To help the attendees better understand how to justify the costs associated with a reasonable data protection strategy.

Abstract

While providing data protection to Public Sector IT Departments for years, we’ve noticed a huge problem. Specifically, it’s more times than less, when you can’t have the budget you need to protect your data, but you can have all the blame when something goes wrong. In this session we’ll discuss the costs facing cities and counties related to lack of preparation and funding for disasters (Ransomware, Fire, Flood, etc.) and how to better communicate your needs as a department to administration officials who may not understand just how much risk is involved, both from a cost standpoint and a political one. We’ll accomplish this using real-world examples and situations that we’ve experienced first-hand. In fact, we’ll provide you with a list of these unfortunate events so when you present your budget, you’ll have real-life examples of what, how and why things went wrong and what could have been done to prevent disaster.

Speaker Bios

Kevin Fuller is Co-Founder and President of ThinkGard, a Birmingham, Alabama based organization focused solely on Disaster Recovery as a Service. Over the past 5 years, the majority of his attention has been on local and county governments and how they can help better protect them from the myriad of situations that can lead to downtime and data loss. As an MBA graduate and a Microsoft Certified Systems Engineer, Kevin offers a unique ability to understand business needs and the technologies that facilitate them. Over the course of his career Kevin has created and implemented Disaster Recovery and Business Continuity Plans for companies of all sizes and has a proven ability to work effectively with both technical teams and business executives. He has spent the majority of his 18 year technology career focused on Disaster Recovery and Business Continuity for organizations ranging from large publicly-traded companies to small 1 or 2 person organizations. Kevin received both his Undergraduate and Masters Degrees from the University of Alabama at Birmingham.

 

VDI 2.0: Should you make the leap?

Breakout Session - Technical Track- Waterway 3

Education Track Sponsored by: Smarsh

Carl Stewart - Assistant Director of Information Technology, City of San Marcos
Brian Henry - Network Administrator, City of San Marcos
Alex Whiteraft - IT System Administrator, City of San Marcos

Purpose

Explore how VDI can be a game changer for your organization in the way you manage, support, and fund end user's desktops.

Abstract

VDI has been a growing and evolving technology over the past 10-12 years. Where most companies were quick to adopt server virtualization in the beginning, majority of them passed on moving into the virtual desktop realm. The City of San Marcos made the decision early on to go down the path of VDI and has greatly benefited from it. But, those benefits did not come without struggles and failures. We would like to share our journey down the path of VDI over the last 8 years and why we stuck by the technology and how we are benefiting from it today.

Speaker Bio

Carl Stewart - Assistant Director of Information Technology, City of San Marcos

Brian Henry has been a Network Administrator at the City Of San Marcos Texas for the past 3 years, where he works on the Infrastructure Team. The team's area of responsibilities include virtual infrastructure, networking, backup and recovery, and security. Brian has spent 20 years working in the technical field ranging from phone support to chip level engineering at corporations to include Dell and Advanced Micro Devices.

Alex Whiteraft has 15+ years of infrastructure enhancements & system administration experience in USA, Australia, New Zealand, and Russia. Alex joined the City of San Marcos in 2016 as a System Administrator and has completed multiple complex projects, such as VDI Infrastructure overhaul, migrated entire organization to Office 365, planned & deployed Windows 10, automated software rollout reducing deployment by 80 percent, automated server updates, VPN overhaul (Netmotion), architected and deployed cluster file sharing allowing load balancing and fail-over multiple servers.

 

Dealing With the Tsunami of Unmanaged and IoT Devices

Breakout Session - Innovation Track - Alden Bridge



Susan Robb - Account Executive, GTS Technology Solutions
Joe Lea - VP of Product, ARMIS

Purpose

  • How organizations are securing these new unmanaged and IoT devices – whether purchased as a part of the business or brought in by employees vendors
  • Methods for tracking all devices in your environment (on or off the corporate network)
  • Strategies for automatically disconnecting suspicious devices from any network

Abstract

The explosive growth of “smart” devices – from printers to smart TVs to industrial devices and more – provides a new attack surface that can’t be managed or protected by legacy security tools. The risk is no longer theoretical, with the FBI and the DHS issuing multiple warnings. This session will explore the new threat landscape, providing several examples of attacks on these devices, and discuss new considerations of security architectures with a 'Zero Trust' philosophy to fill the gaps left by traditional security architectures.

Speaker Bios

Susan Robb joined GTS in 2011 and has over 20 years of account management experience, 12 of it here in Austin, Texas. Susan is responsible for building client relationships and strategic partnerships and managing long-term contract. Her focus is on providing IT solutions and services for her customers in the sate, local government and commercial space.

Joe Lea joined the executive team at Armis as VP Product, where his focus and passion will be on bringing new capabilities to market to help organizations secure and manage devices that too often slip between the cracks of traditional approaches to endpoint security and management. He is a seasoned startup veteran, having held numerous technical and product positions, as well as executive management roles during his career at Fortune 100 companies. He holds a PhD in Cognitive Science, which has informed his perspective on technology and led to 10 patents for user experience innovations.  

 

CIO/Leadership Track IT Management Track Technical Track Innovation Track

Wednesday - April 17, 2019 ~ 1:30 pm - 2:30 pm


Putting people at the center of Cyber Security Program

Breakout Session - CIO/Leadership Track - Waterway 1

Education Track Sponsored by: Centre Technologies

Xiaoying Hu - CISO, City of College Station

Purpose

Share Cyber Security Strategy

Abstract

Today only about 3% of malware tries to exploit an exclusively technical flaw. The other 97% target instead users through Social Engineering (SE) (source KnowB4). Technology implementation without gaining people acceptance can result in a marginal results on fighting Cyber Security crimes. In City of College Station, we put awareness training and policy, communication up in front in our Cyber Security Program. We have gain 99.6% successful in our recent City-Wide Cyber Security training, continuous phishing testing with results communicated City-Wide. Policy enhancements and communication plans are all on the top agendas. Cyber Security is not security team or IT’s responsibility alone, it’s a shared responsibility of everyone!

Speaker Bio

Xiaoying Hu is on a mission to create Cyber Security Program in City of College Station. She recently joined City of College Station as Chief Information Security Officer. With no dedicated Cyber Security Team in City's history, her first assignment is to create a Cyber Security Program.

 

Implementing Change Management as an Integral Part of Project Management

Breakout Session - IT Management Track - Waterway 2

Education Track Sponsored by: Verkada

Keith Damon - Manager, BerryDunn
Ben Roper - Senior Consultant, BerryDunn

Purpose

To provide attendees with tools to leverage change management principles on their next IT project to bolster desired project outcomes.

Abstract

Government agencies plan for and implement many projects, large and small, every year. Information Technology (IT) departments have become skilled in the technical aspects of project management. Unfortunately, many times projects fail to deliver the anticipated benefits and return on investment. This presentation will discuss incorporating change management practices into project planning, and how change management will increase adoption, usage and deliver expected results and outcomes.

Speaker Bio

Keith Damon, a Manager in BerryDunn’s Local Government Practice Area, brings a wealth of knowledge in the management of municipal IT operations from his prior role as IT director for the City of Keene, New Hampshire and more than 15 years working with public sector organizations across the country. He has experience all aspects of government IT including staffing, training, hardware, infrastructure, software, policy, and support. Keith leads the Technology Management Practice and conducts many of BerryDunn’s IT assessment and strategic planning projects, all of which involve the analysis and prioritization of issues related to IT infrastructure, systems, security, processes, procedures, staffing, training, financial resources, and service delivery. Keith is a certified Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL) Foundation Certified, and a Prosci® Certified Change Management Practitioner.

Ben Roper, a Senior Consultant in BerryDunn’s Local Government Practice Area, has more than 25 years of service in the public sector, including 10 years as the IT director for the City of College Station, Texas. His clients benefit from his unique mix of hands-on experience, best practice guidance, and understanding of technology trends. Ben was an Affiliate Member of TAGITM while working at the City of College Station from 2005 to 2017. He served on the Website Committee (now the Communications Committee) for four years, including two years as Committee Chair. He has also served as TAGITM Secretary/Treasurer, Vice President, and President (2015-2016). Ben is a Certified Government Chief Information Officer (CGCIO).

 

The Modern State of Insecurity

Breakout Session - Technical Track - Waterway 3

Education Track Sponsored by: Smarsh

Sonya Wilcox - Sales Engineer, Varonis Systems Inc.

Purpose

  1. Conventional risks. We still have the same fundamental security risks we faced a decade ago. They haven’t gone away and we’ve added a whole bunch of new ones.
  2. Monetization. Monetization of attacks has been streamlined and increases the incentives for attackers and insider threats.
  3. The data security money pit. Cyber buzzwords and outrageous marketing claims has made it increasingly difficult for CISOs to make smart decisions about which security technologies to invest in.

Abstract

Online security is in a constant state of flux; we face threats today that are entirely new to those we dealt with only a year or two ago. Yet at the same time, we’re still dealing with the same fundamental threats we were decades ago with the likes of SQL injection and ransomware dating as far back as the 80’s. This dichotomy also plays out in the sophistication of attacks we’re seeing today with news headlines announcing nation state backed espionage with equal regularity to Amazon S3 buckets exposing everything to the public due to simple configuration errors.

In this talk, you’ll see how these threats are evolving and which are the ones we need to be especially conscious of in the modern era. It looks at real world examples of both current and emerging threats and talks about actionable steps we need to take as an industry to stem the flow of data breaches and other malicious activity. The Modern State of Insecurity is a scary yet necessary lesson on how we’re still getting security wrong today.

Speaker Bio

Sonya Wilcox brings over 15 years of IT industry experience to Varonis, a company specializing in Data Governance and User Behavior Analytics. As a Systems Engineer for Varonis’s public sector in the TOLA region, she works closely with organizations to understand the value of digital assets and the importance of data classification as part of an overall data security profile. Sonya’s past experience includes architecting and implementing secure, redundant messaging and Active Directory systems for large enterprises. Sonya will share commonsense insight into how organizations identify and solve the often overlooked challenges related to risk associated with manual process used to enforce data classification, user authentication, permissions access & authorization, and accountability controls.

 

Advance your GIS Practice with Microsoft HoloLens

Breakout Session - Innovation Track - Alden Bridge



Victoria Smith - Account Executive-Texas State Local Government, Microsoft
Alec Pestov - CEO, vGIS/Meemim

Purpose

Overview of how State Local Government's are enhancing their GIS practice using Microsoft HoloLens for Virtual GIS Solutions.

Abstract

Modernize your GIS Practice with Microsoft HoloLens/Meemim

  • Overview of Microsoft's HoloLens
  • Overview of VGIS / Meemim solution and use cases with HoloLens
  • Demo
  • Questions and Answers

Speaker Bio

Victoria Smith is a top performing technical sales professional with a solution driven hunter mentality. Proven track record selling Cloud Solutions, Collaboration and Security Software, and Telecommunication solutions in highly competitive market environments. Proficient in creating and leveraging CXO relationships in Enterprise/Large accounts for new sales growth, developing sales teams and strategic channel partnerships, market analysis, and driving the growth of emerging technology.

Alec Pestov is an accomplished productivity expert and startup specialist with interests in visualization and GIS technologies. Past experiences include 15 years of global management consulting and several senior management roles in multiple industries.

 

CIO/Leadership Track IT Management Track Technical Track Innovation Track

Wednesday - April 17, 2019 ~ 2:45 pm - 4:00 pm


Microsoft Teams: The Future of Workplace Collaboration

Breakout Session - Waterway 1

Tim Howell - Senior IT Manager, North Central Texas Council of Governments
Victoria Smith - Account Executive, Microsoft
Jim Daniels - Application and Identity Manager, Williamson County

Purpose

Introduce attendees to Microsoft Teams and other new features recently added to the Government Community Cloud (GCC) and provide a real-world look at how NCTCOG has been using them (we are not on the GCC so we have had the features for a couple years), lessons learned, and how to increase collaboration in the workplace.

Abstract

Communication in the workplace is evolving! Get a glimpse into the modern workplace by looking at Microsoft's ground breaking collaboration tool, Microsoft Teams. During this presentation we will take a look at what is available in Microsoft Teams for Government Community Cloud organizations and see how NCTCOG has used it to upgrade their communications and stay organized.

Presentation Overview:

  • What is Microsoft Teams and Teams Demo
  • Case Study: How NCTCOG is using Microsoft Teams
  • How to Get Teams
  • Newly Released and Upcoming Features

Speaker Bio

Tim Howell, Prior to working at the North Central Texas Council of Governments (NCTCOG), Tim has worked at the City of Katy, City of Georgetown, City of South Padre Island and City of Hutto. During his tenure he helped transform these organizations with the use of technology and went on to receive praise, awards and recognition throughout the State of Texas for innovative and creative uses of technology.

Tim served as President of the Texas Association of Governmental IT Managers (TAGITM), on the State of Texas Information Technology Strategic Advisory Committee and various other committees both in the public and private sector.

Tim graduated from Bellevue University with a Bachelor’s of Science in Technical Project Management and is a Certified Government Chief Information Officer (CGCIO) graduate. Tim is a frequent writer and speaker on numerous topics including innovation and government technology.

Victoria Smith is a top performing technical sales professional with a solution driven hunter mentality. Proven track record selling Cloud Solutions, Collaboration and Security Software, and Telecommunication solutions in highly competitive market environments. Proficient in creating and leveraging CXO relationships in Enterprise/Large accounts for new sales growth, developing sales teams and strategic channel partnerships, market analysis, and driving the growth of emerging technology.

Jim Daniels is currently the Office 365 Architect and Active Directory/Identity Manager for Williamson County. He is active in the Office 365 community, particularly in the government tenant, Exchange Online, management, governance, and collaborative areas. Jim is a recent graduate of the TAGITM CGCIO program and holds MCSA and MCSE certifications from Microsoft in Office365 and Infrastructure. In his spare time, he can be found enjoying the many Texas parks, breweries, and BBQ spots with family and friends.

 

Lean Coffee Round Table Discussion

Breakout Session - Waterway 2

Speaker Information coming soon.

 

Visualize Your Work!

Breakout Session - Waterway 3

Tim Nolan - Applications Manager, Collin County, Texas

Purpose

To Maximize Productivity

Abstract

Do you have a “to do” list at work? Have you ever added something to your “to do” list just so you can scratch it off? We discuss several techniques to manage your own personal workload. By the end of the session, you will have the necessary tools to get your work life in order and get stuff done. We will also explore ways to expand these concepts to your teams.

Speaker Bio

Tim Nolan hired on at Collin County in 1992. He established a student internship program in 1994 that thrives to this day. He launched GIS, Scrum and kanban at Collin County. He has learned in the last few years that Records Management is cooler than you think and Apps are the best way to share information. GIS was his first love, and Agile is his new love.

 

Navigating DIR Offerings/Town Hall meeting with Texas Department of Information Resources (DIR)

Breakout Session - Alden Bridge

Todd Kimbriel - Deputy Executive Director of DIR and State Chief Information Officer, Department of Information Resources
Hershel Becker - Chief Procurement Officer, Department of Information Resources

Purpose

The purpose of this forum is to have an open dialogue between TAGITM members and DIR representatives, related to IT products and services available through the Department of Information Resources (DIR).

Abstract

The Texas Department of Information Resources (DIR) would like to submit 2 speaking proposals for the TAGITM 2019 Annual Conference. The first presentation will cover an overview of DIR offerings and how to navigate those offerings. This is the second proposal for a town hall style, open dialog with a panel from DIR. By hosting the town hall after the presentation TAGITM members will have the opportunity to ask specific questions to the DIR panel in a setting where others can benefit from the information all at once.

The Texas Department of Information Resources (DIR) provides a wide variety of information technology products and services, including laptops and tablets, cloud services, software, staffing services, technology-related training, and more. Along with Texas agencies and higher education, DIR serves county and local governments, and public education entities of all sizes. Join us for a town hall meeting regarding IT offerings available through the Department of Information Resources.

Speaker Bio

Todd Kimbriel serves as the Deputy Executive Director of the Texas Department of Information Resources and State Chief Information Officer. He previously held the position of Deputy Executive Director at the agency.

Mr. Kimbriel joined the agency in 2008 to serve as the Program Manager for the internal Information Technology division and was promoted to Director eGovernment and Information Resource Manager (IRM) in 2010. As the Director of eGovernment, he absorbed added responsibility for leadership of Texas.gov, the Official Website for the State of Texas. In 2012, he was given the additional responsibility to lead the Data Center Services transformation and program. Through hard work and a dedicated focus on customers, staff and bottom line results, Mr. Kimbriel was promoted to Interim Chief Operations Officer in 2013, and confirmed as Chief Operations Officer in 2014. As Chief Operations Officer, in addition to existing areas of responsibility, he provided leadership to critical programs including the state's voice and data network, technology cooperative contracts program, and technology policy and planning. Mr. Kimbriel was promoted again in 2014 to Deputy Executive Director. On January 1, 2015, he was named Interim Executive Director and Interim Chief Information Officer for the state, and currently oversees all operational aspects of the agency.

Before joining state government, Mr. Kimbriel served more than 25 years in the private sector. He is a lifelong information technology professional, having spent time in all aspects of technology including planning, design, operations, customer service and management. His industry experience outside of public service includes telecommunications, aviation, retail merchandising, and import/export. He graduated from Syracuse University with an undergraduate degree in Finance.

Hershel Becker joined the Texas Department of Information Resources (DIR) in July 2016 and serves as the Chief Procurement Officer. He is responsible for overseeing and directing procurement and contracting functions for DIR’s Enterprise and Cooperative Contracts.

Hershel brings nearly 30 years of experience in both the public and private sectors. Prior to assuming his current role, Hershel served as the Deputy Director for Contract Operations at the Texas Office of the Attorney General where he directed all major outsourcing initiatives for the Child Support Division. He was also responsible for operations of the outsourced services. While there, he represented the Office of the Attorney General on the state’s Contract Advisory Team for eight years.

Prior to his state service, Hershel worked for management consulting, technology services and outsourcing companies, where he spent the majority of his career providing technology-related services to the state of Texas. Hershel holds a Bachelor’s degree in Accounting from Sam Houston State University.

 

CIO/Leadership Track IT Management Track Technical Track Innovation Track

Thursday - April 18, 2019 ~ 9:45 am - 10:45 am


Everything that could possibly go wrong in your Office 365 migration

Breakout Session - CIO/Leadership Track - Waterway 1

Education Track Sponsored by: Centre Technologies

Hannah Smith - Regional Sales Manager, Tangent
Jason Power - Director of Information technology, Town of Westlake

Purpose

Share insights into Office 365 migrations and make organizations aware of what roadblocks they could face and how to overcome them.

Abstract

You know what an office 365 migration should look like. You've probably had it laid out for you step by step and understand how you're going to get your organization from point A to point B. But do you know what roadblocks you might be facing? Do you know what strange anomalies to anticipate?

Come learn about some of the hurdles the Town of Westlake and Tangent had to jump over to move into the Government Community Cloud. We will dive into the hiccups and "gotchas" that we faced together and discuss how we were able to overcome them.

Join this session if you are considering a migration and prepare yourself for what's to come.

Speaker Bio

Hannah Smith has been working as a Microsoft Gold Partner for the last 2 years, getting to know the ins and outs of Microsoft's ecosystem and helping government agencies navigate the often confusing labyrinth. She has worked with teams from C-level executives to part time staff to design and implement programs ensuring the successful adoption of Office 365.

Jason Power is the Director of Information Technology for the Town of Westlake. He has been employed by the Town for almost 10 years, starting as the first full-time IT employee for the Town of Westlake and Westlake Academy, which is the largest operating department for the Town and the only municipally owned and operated open enrollment charter school in the State of Texas. The Town utilizes a "shared services" configuration to provide cutting edge service delivery to its residents and customers. The Town staff steps outside the traditional roles associated with each department in a municipality and works in a cross-functional manner between the Town and the Academy programs, which assists in keeping overhead to a minimum while serving the Westlake community.

 

City of Garland simplifying Digital Transformation; Benefiting Our End Users

Breakout Session - IT Management Track - Waterway 2

Education Track Sponsored by: Verkada

Omar Rodriguez - IT Operations Manager, City of Garland
Colleen Parker - SLED Enterprise Account Executive, Box
Andrew Rider - Solutions Consultant, Box

Purpose

To share the journey we have started to digital transformation for all our departments and how we work both internally and externally with our partners.

Abstract

At the City we have had issues holding us back from truly getting to a digital work experience. Some of them being our existing file sharing solution, our need to eliminate shadow IT, replace shared and personal drives, integrate with O365 , and other applications we use. Security and the ability to eliminate silo's and fragmentation from our daily workflow was really at the center of where to start. We have multiple departments within in the city, all with varying needs, so we worked within those and with City Council to understand the best approach to take. We were needing the ability to be an extensible platform that meets their collaboration, integration, and security requirements. We believe we found a solution that helps us make working in a digital environment seamless and secure for many different needs. Looking forward to sharing our findings and journey to help others looking for transformation insight.

Speaker Bio

Omar Rodriguez is currently the IT Operations Manager for the City of Garland, where he has been for over 13 years. Omar is successful IT professional and leader with over 20 years of experience across a wide range of IT disciplines. During his career, he has been fortunate enough to gain a diverse range of skills and understanding, while working with and leading many talented teams in desktop support, service delivery, network operations, security, infrastructure, video, telecommunications, project management, and business analysis. These skills have allowed him to become innovative and dexterous.

One of his strongest attributes is his ability to communicate, earn trust, inspire teams, and gain acceptance. He does this by investing in the people he works with, by creating genuine relationships, and being a mentor as well as learning from others.

Prior to joining the City he served our county in the Navy for over ten years, where he started down the path of information technology.

He is a proud graduate of Lamar University, with a BA in Corporate Communications (Suma Cum Laude) and a MBA in Information Systems Analysis

Omar resides in Garland with his wife Rachel and two children.

Colleen Parker is the Government Enterprise Account Manager for Box, offering a cloud content platform for the digital age. In this role, she works with government agencies to solve simple and complex challenges, making it easier for organizations to securely share ideas, collaborate and get work done faster.

Prior to Box, Colleen spent more than 20 years in the telecommunications industry, including roles with AT&T, CenturyLink, Verizon and Nortel, working with enterprise and government accounts with their cloud, hosting, and network needs. She was the main point of contact for the State of Texas with Century Link, and was the strategic lead for all Texas government accounts while with Verizon for nine years.

Colleen is a graduate of The University of Texas at San Antonio. She resides in Cedar Park, Texas with her husband and two adult children.

Andrew Rider, Enterprise field sales engineer with a demonstrated history of supporting the sales team by delivering tailored customer solutions to large organizations as well as state and local government agencies.

 

Cloudistics on-premise Cloud/Software defined Datacenter

Breakout Session - Technical Track - Waterway 3

Education Track Sponsored by: Smarsh

Willie Resto - CIO, City of Midland

Purpose

Present a case study on leveraging an on-premise cloud/Software Defined Data Center (SDDC)

Abstract

Across Texas cities from Midland, Austin, New Braunfels to Georgetown there is an event horizon transformative approach underway to revolutionize the effectiveness of IT services in city and county government. By leveraging the 4th generation of IT innovation, the on-premise private cloud (SDDC), new projects and services are being implemented in minutes instead of weeks or months.

When you swipe a credit card in the public cloud, any generalist, can immediately deploy applications and provide services free of complexity. Imagine if that was the case with your local IT department. Imagine if your IT department no longer, like the public cloud, managed infrastructure and yet you still had the infrastructure and your sensitive data secure in your own data center. Wouldn’t it be nice for IT staff to focus on value generating activities instead of whack a mole damage control and troubleshooting of IT resources? What if it was more performance and less cost than any other legacy technology used today?

Come hear how the City of Midland has rapidly adopted the software defined data center by leveraging the same software used to provide services in the public cloud but in their data center. We will explore the 10 key tenets of a true private cloud experience and how they are used to deliver game changing agility for city departments to delight city residents with greatly improved services.

This discussion will eliminate the confusion around the concept of deploying private cloud services, opening the curtain, to reveal the simplicity and truth behind how quickly and easily an on-premise private cloud can be achieved.

Speaker Bio

Willie Resto is an innovative thinker with strategic vision and is proving the value of Information Technology within the City of Midland. He is a US Army veteran with more than 20 years of experience in the fields of information technology and strategic leadership. In his capacity as CIO, he sets priorities and direction in the areas of project management, cybersecurity, network and operations, telecommunications and fiber infrastructure management, internal service delivery, applications acquisition and management, and business continuity as part of disaster recovery. This includes policy development, technical analysis, assessments, strategic direction, standards development, and supporting the business initiatives within each business unit.

He has a diverse background building and leading both private and public-sector technology teams and enjoys playing guitar. He has a bachelor's degree (Magna Cum Laude) in Computer Information Systems. He is also a Certified Government Chief Information Officer (CGCIO) through the University of North Carolina. He is currently working to attain a Certified Public Manager(CPM) certification this spring.

 

Smart Cities and The Future of IT

Breakout Session - Innovation Track - Alden Bridge

Education Track Sponsored by: Tanium

Tom Jakobsen - Senior Partner, ClientFirst Technology Consulting

Purpose

Participants will learn and understand different types of Smart City technologies and what many jurisdictions around the country are planning and implementing.

Abstract

As cities and counties evolve and search for new ways to deliver services more efficiently, IT must continue to evolve. Every IT organization must understand how Smart Cities and the Internet of Things (IoT) affect budgets, operations and service delivery. The concurrent evolution of analytics and Geographic Information Systems, plus the desire to provide additional services to residents also impacts the mission of technology for all agencies. In this session we will discuss Smart and IoT technologies impact the IT function and how to prepare.

This session includes:

  • Smart Cities – what’s new & what’s marketing
  • Every Smart organization is different – what’s driving these differences?
  • Important ways IT can help drive efficient, economical delivery of Smart services
  • Smart agencies and the use of analytics to unravel key issues and find unique solutions
  • How the “Internet of Things” affects cybersecurity
We will discuss how elected officials and City/County Management view Smart technologies, what they really want from the IT function, and how to deliver on those wants and needs.

Speaker Bio

Tom Jakobsen has over 30 years of experience in the information technology arena. His interdisciplinary experience has given him a unique understanding of the interrelationship between IT infrastructures and the applications they support. It has also afforded him firsthand experience demonstrating the benefits of project management and system development life cycles for infrastructure-related projects. Mr. Jakobsen’s dual roles as a Virtual CIO and Consultant provide clients with a resource of tremendous experience who understands interdepartmental and vendor relationships and their management. br />br /> Highlights
  • Former National IT Infrastructure Consulting Practice Leader for RSM McGladrey, the nation’s fifth-largest CPA and consulting firm
  • Ongoing Contract CIO for multiple agencies
  • Former CIO at Frame Relay Corporation
  • Interim CIO at AAA Colorado
  • Interim CIO at AAA Arizona
  • Two-time Interim CIO at Illinois Action for Children
  • Managed hundreds of IT consulting projects with dozens of municipalities and local governments

CIO/Leadership Track IT Management Track Technical Track Innovation Track

Thursday - April 18, 2019 ~ 2:00 pm - 3:00 pm


The Setting up of a Project Management Office

Breakout Session - CIO/Leadership Track - Waterway 1

Education Track Sponsored by: Centre Technologies

Maria E. Gonzalez - Enterprise Technology Project Management Officer, City of College Station

Purpose

This presentation will provide an overview of the Setting up of a Project Management Office from scratch, the various steps followed to develop this practice, what has been learned, and how this initiative is adding value to the City of College Station.

Abstract

The City of College Station Information Department is responsible of managing the needs, execution and delivery of technology projects and technology initiatives for all departments of the City of College Station. The IT Department project portfolio for fiscal year 2019 includes 72 funded projects that will require different levels of IT engagement. The IT Department is also responsible for responding to departments’ IT requests which in some cases will require the initiation of a project.

The City of College Station massive number of technology projects and the lack of an IT project governance framework have been two of the biggest challenges in delivering technology solutions timely and efficiently. The lack of IT project governance has hindered transparency, project prioritization and alignment with the organizational goals and the ability of the stakeholders to make decisions and react timely to the needs of ongoing projects. To address these gaps, the Information Technology department has created an IT Project Management Office. Under the general guidance of the Chief Information Officer (CIO), the IT Project Management Officer (IT PMO) is responsible for establishing and maintaining an IT Project Management Program. The IT PMO acts as the focal point for growing and improving College Station project management, raising organizational project and portfolio management maturity and awareness, and providing a mechanism to better manage IT resources across major IT initiatives. This is helping in streamlining the IT Projects while engaging stakeholders by consistent communication and a formal governance process.

Speaker Bio

Maria E. Gonzalez, PMP, BSP has over 17 years of experience in technology project management, business process improvement, business requirements gathering, and data analysis. She obtained her Bachelor of Science in Systems Engineering from The Metropolitan University, Venezuela. In 1998, she obtained her certificate in Graph and Network Theory from Niigata University, Japan. She is a Project Management Professional (PMP) and a Balanced Scorecard Professional (BSP).

 

Planning for Cybersecurity Response and Recovery

Breakout Session - IT Management Track - Waterway 2

Education Track Sponsored by: Verkada

Scott Terry - Director, TEEX Cyber Readiness Center

Purpose

The purpose of this presentation is to have participants leave with new knowledge and understanding of the current threat landscape, federal guidance for significant cyber events, and the power of adequate plans to make organizations more resilient in the face of cybersecurity threats.

Abstract

Adequate cybersecurity planning before an incident is critical to developing an organization’s response and recovery capabilities. In this presentation, we will discuss what constitutes adequate planning for public sector cybersecurity response, mitigation, and recovery in an ever-changing threat landscape. Participants will be left with knowledge of current guidance from federal response partners such as DHS and FBI, as well as considerations for developing local cybersecurity response capabilities across multiple jurisdictions via mutual aid agreements. We will examine case studies from recent cyber attacks across the country and further discuss how adequate planning can build resiliency within an organization to survive significant cyber events.   

Speaker Bio

Scott Terry has earned a bachelor’s and master’s degree in engineering from Texas A&M University and a M.B.A. through the TAMU Executive M.B.A. Program. He has over 20 years of project management experience. He currently serves as the Director of the Cyber Readiness Center within the Texas A&M Engineering Extension Service. The Center provides cybersecurity assessments, planning, training, and exercises to private businesses and public critical infrastructure. With a background in homeland security, emergency management, business continuity planning, traditional and eLearning training development, and the design and facilitation of exercises, Scott is taking the methodology used to prepare for, respond to, and recover from weapons of mass destruction and natural disasters and applying it to cybersecurity. He manages a team of technical experts and instructors focused on assisting organizations to improve their cybersecurity posture and reduce risks.

 

Become an Omnipotent Force with O365 Cloud App Security

Breakout Session - Technical Track - Waterway 3

Education Track Sponsored by: Smarsh

Jim Daniels - Application and Identity Manager, Williamson County
Victoria Smith - Account Executive, Microsoft

Purpose

Cloud App Security gives the ability to see what goes on within O365, additional SaaS applications, as well as user activity. We’ll look at implementation, policies, alerts, integrations, as well as tips and tricks, all within the Government Cloud Community.

Abstract

Bio, Backstory on Environment
Cloud App Security
What is it?
Policies
Alerts
SaaS, Firewall Integration
Scenarios and Experiences
Licensing information
Questions

Speaker Bio

Jim Daniels is currently the Solutions Architect and Active Directory/Identity Manager for Williamson County. He is active in the Office 365 community, particularly in the government tenant, Exchange Online, management, governance, and collaborative areas. A graduate of the TAGITM CGCIO program, Jim is also a Microsoft Certified Trainer (MCT) and holds Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), and Microsoft Certified Solutions Expert (MCSE) certifications in Office 365 and Server Platform and Infrastructure. Active in the identity space, the Identity Management Institute recognizes him as a Certified Access Management Specialist (CAMS) and a Certified Identity and Access Manager (CIAM).

In his spare time, he can be found enjoying the many Texas parks, breweries, and BBQ spots with family and friends.

Victoria Smith is a top performing technical sales professional with a solution driven hunter mentality. Proven track record selling Cloud Solutions, Collaboration and Security Software, and Telecommunication solutions in highly competitive market environments. Proficient in creating and leveraging CXO relationships in Enterprise/Large accounts for new sales growth, developing sales teams and strategic channel partnerships, market analysis, and driving the growth of emerging technology.

 

Leveraging P25 Radio Data Channel to create a redundant microwave network

Breakout Session - Innovation Track - Alden Bridge

Education Track Sponsored by: Tanium

Willie Resto - CIO, City of Midland

Purpose

Present a case study on design and decisions of utilizing P25 Radio System Data Channel as a fail-over for the microwave network

Abstract

Due to lack of fiber connectivity the City of Midland. The City utilizes microwave wireless system to connect its facilities and tapped into the P25 Radio system data channel to create a redundant fail-over system. Come hear how and why the City of Midland utilized Cisco Dynamic Multiple Point VPN (DMPVPN) to connect to the P25 data channel to existing Microwave system and the decision factors, cost comparisons, lessons learned, implementation and final results, this discussion will provide a good background on how a microwave network and P25 could fit into your organization's network.

Speaker Bio

Willie Resto is an innovative thinker with strategic vision and is proving the value of Information Technology within the City of Midland.

He is a US Army veteran with more than 20 years of experience in the fields of information technology and strategic leadership. In his capacity as CIO, he sets priorities and direction in the areas of project management, cybersecurity, network and operations, telecommunications and fiber infrastructure management, internal service delivery, applications acquisition and management, and business continuity as part of disaster recovery. This includes policy development, technical analysis, assessments, strategic direction, standards development, and supporting the business initiatives within each business unit.

He has a diverse background building and leading both private and public-sector technology teams. He has a bachelor's degree (Magna Cum Laude) in Computer Information Systems. He is also a Certified Government Chief Information Officer (CGCIO) through the University of North Carolina. He is currently working to attain a Certified Public Manager(CPM) certification.

 

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