2013 Award Recipients
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TAGITM Members Earn Annual Statewide Technology Awards

The Texas Association of Governmental Information Technology Managers, TAGITM, is an information system's professional organization that provides a forum for generating ideas, sharing problems, and developing solutions. The association's main objective is to enable cities, counties, schools and appraisal districts within Texas to realize the full potential of automation benefits. The association currently has over 200 cities, counties, appraisal districts and school districts as part of their membership program.

During the annual conference in May 2013, the association selected the City of Longview, City of Round Rock and Bell County to receive the "TAGITM Excellence Award” for their projects which are described below.  The Rising Star Award was given out to Erin Provazek from the City of College Station, and the President's Award was given to Gus Roman.


TAGITM Excellence Awards

 

City of Longview - CitySend Citizen Reporting Application and Work Order Integration

The City of Longview CitySend application is a mobile and online service request system. CitySend allows residents to identify issues and report those service requests directly to the City of Longview. Residents can upload a recording, photo, or video of the concern,  mark the geographic location on a map, and pick the report type from a list. Each request can then be tracked for follow up. Requests may be submitted on the City’s website or using a smartphone (ios, Android, Windows, or Blackberry).  The service request then integrates directly into our citywide work order management system, Cityworks.  Call takers are notified when a Citysend report is generated and decides whether to dispatch a crew immediately or place it on a work list for the future.  When the work is completed, it is closed in Cityworks and it automatically notifies citizens with the CitySend application.  This provides citizens with another avenue for contacting the City of Longview and reduces phone calls received by call takers.  In addition, we now receive an exact location, the report type, and photos or videos.  This allows call takers to make more informed decisions over a typical phone call. 


 City of Round Rock - Round Rock CityView


The City of Round Rock’s CityView mapping application (http://maps.roundrocktexas.gov) is a Geographic Information Systems (GIS) web application developed for employees of the city as well as the citizenry that live and work in Round Rock.  To meet the needs of this broad audience, CityView was designed with a responsive interface that can be utilized on a wide array of devices including mobile phones, tablets, and desktop computers. CityView deviates from traditional government sourced GIS web applications with some innovative features that strive to achieve powerful spatial information capabilities while maintaining a user friendly experience that can be appreciated by even the most novice user. CityView currently boasts seventy two different GIS layers that convey information about city operations such as Planning, Engineering, Transportation, Utilities, Public Safety, Census, and Parks and Recreation. Since CityView was released in October of 2012, it has seen great reception with a variety of users fulfilling many different needs. Utility data is viewed on IPads out in the field, firefighters reference hydrant locations, street data, and aerial imagery in trucks, citizens access park information on their mobile phones, and City Council meetings frequently utilize CityView to provide information and spatial context to a discussion. CityView averages over 1500 visits per month and as more people of the community discover the application and more features are added, those numbers are expected to rise. 


Bell County - Automation between City Police Departments and County/District Attorney Offices

The technical integration of criminal justice systems between Bell County prosecution and multiple city police departments, along with business process reengineering has led to the successful collaboration and near real-time electronic transfer of law enforcement offense reports and digital media evidence from the various police department’s record management systems directly into the County and District Attorney Offices case management systems.    In Bell County, the specific goal was to leverage the counties extensive fiber infrastructure, linking the county and most city government law enforcement agencies residing within the county’s footprint to eliminate the need to manually transfer and reenter the approximately 1200 offense case reports filed each month in the County and District Attorney Offices by the various city police departments.    The project had both political and technical challenges to overcome.  A communication strategy was developed and implemented to socialize the concept among the various county elected officials and city government appointed officials before project inception.  Business process re-engineering was necessary to facilitate required changes to the case record management systems to ensure cases were being prepared and effectively transferred at the right time.  Several changes were required to the underlying technical architecture to host the new custom software applications and support the system integration of various software applications and database technologies.  These changes were necessary to accomplish the near real-time transfer of information between government agencies.  The successful implementation of this government sector collaborated project will allow county and multiple cities to realize the benefits for years to come.


TAGITM Rising Star Award

Erin Provazek - City of College Station

Erin has been with the City of College Station for 12 1/2 years, joining the City following graduation from Texas A&M University. Her initial position was as Systems Analyst, supporting multiple enterprise applications. In just over 2 years, she was promoted to Senior Systems Analyst over more senior peers due to her technical and leadership skills. For the next several years, Erin continued to enhance her skills and gain experience in leadership roles. In 2006 her position title was changed to Business System Manager. This change reflected both her professional competence, but also her ability to reach outside the traditional technical IT role to provide strategic leadership by helping aligning IT to business goals and objectives. In 2007 she was selected as Assistant IT Director, and continues to serve in that position.  Erin's professional history with the City shows significant technical advancement, but also reveals her ability to take on increasingly complex and challenging positions, requiring more astute managerial and leadership skills. Erin contributes to TAGITM, having served on the Education Committee for several years and presenting at past Conferences. Within the city and the surrounding community, Erin is actively sought as a team member, and to lead projects and tasks. She is an advocate for the City and the Department and is often requested by name to lead the most challenging efforts.


TAGITM President's Award

Gus Roman


Thank You 2019 Annual Conference Diamond & Platinum Sponsor!

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