DEPARTMENT: INFORMATION TECHNOLOGY (I.T.)
JOB TITLE: SENIOR COMMUNICATIONS SPECIALIST
JOB SUMMARY:
Under general direction of the Desktop Support Supervisor, serves as the lead Communications Specialist for County’s Telecommunications Systems. This includes providing technical expertise for a variety of analytical and technical assignments to conceptualize, design, and recommend hardware, software, and telecommunications products for the telecommunications infrastructure. Provides technical leadership for the I.T. Communications Specialists. Must assist I.T. and other county groups in the implementation and testing of all telecommunications infrastructure systems. Works closely with other I.T. groups as needed to ensure the continual optimization of the telecommunications infrastructure. Functions under the direction of the Technical Services Manager and Desktop Support Supervisor directed project teams to interact with other county departments and offices to gain an understanding of their business environment in order to make recommendations to I. T. leadership to provide strategic direction for supporting such departments and offices. Participates in planning of programs, policies or objectives for own work group and department.
DUTIES & RESPONSIBILITIES:
Serves as the I.T. department liaison with other county departments and offices to assist in understanding their business needs in order to make recommendations for their telecommunication needs. Performs elicitation, research, analysis and documentation of department/office functional requirements in support of telecommunication hardware and software requirements. Conducts telecommunication infrastructure efficiency improvement studies; identifies and documents issues, risks, benefits and cost estimates; and offers realistic recommendations and alternatives to meet expanding or changing business requirements. Interfaces with external vendors as directed to stay abreast of new technologies, develop strategies for recommendation and assist other I.T. groups in implementations of such technologies if appropriate at Fort Bend County. Provides technical assistance for the County’s telecommunications systems, both hands on and in a senior leadership role.Ensures that regular telecommunications systems maintenance is performed in a timely manner. Serves as directed by the Desktop Support Supervisor as the I.T. representative interfacing with various telecommunication vendors as they work on county projects. Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.
REQUIREMENTS:
Bachelor’s degree in telecommunication or related field preferred. (High School/GED and six
years of relevant professional experience in addition to 10 years required experience may be
substituted for Bachelor’s degree). 10 years telecommunication experience with at least 5
years technical experience in the deployment and/or support of telecommunications
infrastructure. Experience in administration of Avaya VolP services, switches, etc. and
experience in the implementation of IVR systems preferred.Experience in programming
telecommunications hardware and project deployment. Strong project, research and team-
based skills.Thorough knowledge of integration methodologies and evaluating system
performance. Proficient skills in translating highly complex concepts for peers and
customers. Advanced problem-solving ability. Avaya Professional Certification.
STARTING SALARY RANGE: Grade 11, $1,380.00 - $1,956.00 biweekly based on
applicants qualifications.
CLOSING: Upon filling position
